Those solutions could include suggesting a flight to a nearby airport that offers ground transportation to the customer's ultimate destination. United expects that team to be up and running by June. As of April 14, any airline employees traveling for work must be booked on a flight at least an hour before departure. Starting in August, United will give all employees who interact with customers annual training on handling "the most difficult of situations." United said it doesn't currently provide annual training on handling situations in which customers are denied boarding. To help identify customers who might be willing to voluntarily give up a seat without resorting to announcements at the gate, United is cheap flights to los angeles last minute planning to add a step to the check-in process either in its app or at the airport gauging customers' interest in switching to a later flight in exchange for compensation. The process will be rolled out later this year. United says it will cut back on overbooking on flights where it has struggled to find volunteers, especially flights on smaller planes, and the final flights of the day. By July, flight attendants will have an app to help handle customer service issues by compensating customers with miles, for instance when things go wrong. Gate agents will get the same app later this year.
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It turns out these crew members have actually been getting some sleep, unlike the rest of us. Virgin Australia shared photos of its rest areas onboard its Boeing 777-300ER aircraft, and it's no wonder staff look so fresh. View photos You'd hope sleeping is great, if you're a pilot. More Image: virgin australia On flights between Sydney to Los Angeles, which can be up to 15 hours duration, crew take designated breaks of 4 hours each. "There are two rest areas on board our Boeing 777-300ER aircraft, located above the Business Class and Economy cabins at either end of the aircraft and after main meal service, breaks are allocated to ensure that the right amount of crew always remain on deck to assist guests," the post reads. While they are allowed to rest, two pilots always need to be on flight deck at all times. Their rest area is located above the business class cabin, where they can sleep in the two beds available and use the in-flight entertainment system. For cabin crew, there are eight single beds located above the economy cabin, complete with sheets, blankets and pillows. "Crew are able to change into pyjamas to get some sleep, and will set an individual alarm to ensure they're back on deck at the right time. Before drawing the curtain, crew will hang their uniform outside their bunk to let crew know who is where and the Flight Manager is always in the first bunk on the right," according to the post.
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